In an audit, review, examination, or other service that falls under this category, you'll likely notice that during the negotiation process and up to the point when you sign the engagement letter, you'll have ample correspondence with the Engagement Partner. However, once the letter is signed and contract formalized, communication with the Partner will drop off and you'll find yourself communicating more often with the Engagement "Manager" or "Senior Manager" instead of the Partner, unless there is a large issue, or you express dissatisfaction with the service. This is because once a CPA reaches the level of "Partner" their role becomes more "front office" and project management in nature, where they attend meetings, establish overall direction, and mostly just review the work of the junior staff prior to report issuance. The Partner's involvement is limited, and you'll soon find that you've reserved an office for the staff to set up and do the work, not the Partner. Your accounting function will receive "PBC requests" and inquiries from inexperienced associates and senior associates, perhaps only a few years removed from college, who are simply checking boxes in their audit workflow software without fully understanding why they are performing such tasks. You may find that your controller or other accounting staff are periodically frustrated about questions/requests being repeated by the inexperienced staff, and finding that your accounting department is more knowledgeable about accounting concepts than the inexperienced auditors actually performing the audit. As such, since the less experienced staff performs the bulk of the audit work, the client (you) miss out on the opportunity to receive valuable, real-time feedback about your accounting function since those performing procedures lack the competency and experience to do so. In other words, outside of satisfying a statutory requirement or covenant with a bank or other stakeholder to complete an audit/review/examination, there is no value-add.
Once the audit is ready to wrap up, the Partner will suddenly once again become more involved in correspondence to: 1) present results to the Board, Governance, or whatever entity engaged the firm to perform the audit, and 2) resume the "front office" role to convince you to re-engage the firm for the subsequent year. This model is financially beneficial for the firm, but not for your business. With Bradley Ray CPA, Bradley is engaged throughout the entire process and performs all of the work. You will work only with Bradley (who has the competency of a Big 4 Partner) and communicate only with Bradley, not inexperienced junior staff once you sign on the dotted line.